Overview
Theta Solutions ("we," "us," "our," or "the Company") is a digital services company headquartered in Massachusetts, United States. We operate the website located at [INSERT DOMAIN] (the "Website") and provide website design, SEO, digital marketing, automation, and related services to local businesses.
This Privacy Policy describes how we collect, use, disclose, and safeguard information about you when you visit our Website, submit an inquiry, or engage us for services. By accessing our Website or contacting us, you agree to the practices described in this Privacy Policy.
Information We Collect
2.1 Information You Provide Directly
We collect information you voluntarily submit to us, including when you:
- Complete a contact form or request a free audit on our Website
- Inquire about or purchase our services
- Communicate with us via email, phone, or social media
- Enter into a service agreement with us
- Provide content, images, or business information for your website project
This information may include:
- Full name and business name
- Email address and phone number
- Business location and service area
- Website URL (existing or desired)
- Project requirements and service preferences
- Billing information (processed securely through Stripe — see Section 6)
- Any other information you choose to provide
2.2 Information Collected Automatically
When you visit our Website, we may automatically collect certain technical information, including:
- IP address and approximate geographic location
- Browser type, version, and operating system
- Pages visited, time spent on pages, and navigation paths
- Referring website or source (how you found us)
- Date and time of your visit
- Device type (desktop, mobile, tablet)
This information is collected through cookies and similar tracking technologies (see Section 4), as well as through third-party analytics services (see Section 5).
2.3 Information from Third Parties
We may receive information about you from third parties, such as:
- Referrals from existing clients or business partners
- Social media platforms if you interact with our business profiles
- Google Business Profile and other directory listings
How We Use Your Information
We use the information we collect for the following purposes:
3.1 Providing and Managing Services
- Responding to inquiries, quote requests, and contact form submissions
- Delivering website design, SEO, automation, and digital marketing services
- Processing payments and managing billing through Stripe
- Communicating about project status, timelines, and deliverables
- Providing customer support and addressing service issues
3.2 Operating and Improving Our Website
- Analyzing website traffic and user behavior to improve our content and design
- Monitoring Website performance and diagnosing technical issues
- Understanding which services generate the most interest
3.3 Business Communications
- Sending service updates, invoices, and billing notifications
- Sharing relevant information about services you have engaged us for
- Notifying you of material changes to our policies or service terms
3.4 Legal and Compliance Purposes
- Complying with applicable laws and regulations
- Enforcing our Terms of Service and other agreements
- Protecting the rights, property, and safety of Theta Solutions and others
Cookies & Tracking Technologies
4.1 What Are Cookies
Cookies are small text files placed on your device by a website. They help websites remember your preferences and understand how you interact with the site. Similar technologies include web beacons, pixel tags, and local storage.
4.2 Types of Cookies We Use
- Strictly Necessary Cookies: Required for basic website functionality. Cannot be disabled without impacting site performance.
- Analytics Cookies: Help us understand how visitors use the Website (e.g., Google Analytics). These cookies collect anonymized aggregate data.
- Preference Cookies: Remember your settings or choices on our Website.
4.3 Managing Cookies
Most browsers allow you to refuse cookies or delete them at any time through your browser settings. Disabling cookies may affect your experience on our Website. You may also opt out of Google Analytics tracking by using the Google Analytics Opt-out Browser Add-on.
Third-Party Services
We use several third-party services to operate our business and deliver our services. These providers may collect or process your information under their own privacy policies. We encourage you to review those policies.
5.1 Analytics
Google Analytics — We use Google Analytics to collect anonymized data about Website visitors, including page views, session duration, and traffic sources. Google may process this data on servers in the United States and other countries. Learn more at policies.google.com/privacy.
5.2 Advertising Platforms
When we manage advertising campaigns on behalf of clients, or advertise our own services, we may work with platforms including Google Ads and Meta (Facebook/Instagram) Ads. These platforms may use cookies or pixels to measure ad performance and may collect information about users who interact with ads. These platforms have their own privacy policies and data practices.
5.3 Communication Tools
We may use third-party email providers, scheduling tools, or project management software to communicate with you or manage your project. These tools may store and process your name, email address, and project-related communications.
5.4 Website Hosting & Infrastructure
Our website and client websites may be hosted on third-party hosting providers. These providers operate secure data centers and maintain their own security and privacy practices. Theta Solutions is not responsible for the independent privacy or security practices of hosting infrastructure providers.
5.5 Google Business Profile & Review Platforms
As part of our Local SEO and Review Funnel services, we may access, manage, or interact with Google Business Profile, Yelp, Facebook, and other review platforms on behalf of our clients. Information submitted to these platforms is governed by their respective terms and privacy policies.
Payment Processing
Theta Solutions uses Stripe as our payment processing provider for all transactions, including one-time project payments and recurring monthly subscription billing.
When you make a payment, your financial information (such as credit card number, billing address, and related details) is transmitted directly to Stripe and is not stored on our servers. Stripe is a PCI-DSS compliant payment processor. Your payment data is governed by Stripe's Privacy Policy, available at stripe.com/privacy.
We may retain records of your payment history, subscription status, and billing correspondence for business and accounting purposes.
Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
- Contact form submissions: Retained for up to 3 years from the date of submission, or until the associated project is completed and any follow-up period has ended.
- Client project data: Retained for the duration of our service relationship and for a reasonable period thereafter (typically 2–5 years) for business, legal, and accounting purposes.
- Payment and billing records: Retained for a minimum of 7 years to comply with tax and financial record-keeping requirements.
- Analytics data: Retained in aggregate or anonymized form in accordance with Google Analytics' data retention settings.
- Email correspondence: Retained for the duration of our business relationship and up to 3 years thereafter.
When your information is no longer needed, we will securely delete or anonymize it.
Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:
- Using HTTPS/TLS encryption for data transmitted through our Website
- Restricting access to personal information to authorized personnel only
- Using reputable, security-conscious third-party services and platforms
- Keeping software and security practices up to date
Your Rights
Depending on your location and applicable law, you may have certain rights regarding your personal information, including:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request that we correct inaccurate or incomplete information.
- Deletion: Request that we delete your personal information, subject to certain exceptions (such as legal record-keeping obligations).
- Objection: Object to certain uses or disclosures of your information.
- Portability: Request a copy of your data in a portable format where technically feasible.
- Withdraw Consent: Where processing is based on consent, withdraw your consent at any time (without affecting prior processing).
To exercise any of these rights, please contact us at [INSERT EMAIL]. We will respond to your request within a reasonable timeframe and in accordance with applicable law. We may need to verify your identity before fulfilling certain requests.
9.1 Massachusetts Residents
Massachusetts law provides residents with certain rights regarding personal information held by businesses. If you are a Massachusetts resident and wish to exercise your rights under applicable state privacy law, please contact us using the information in Section 12.
Children's Privacy
Our Website and services are directed to businesses and individuals who are at least 18 years of age. We do not knowingly collect personal information from children under the age of 13 (or under 16 where applicable under local law).
If we become aware that we have inadvertently collected personal information from a child under the applicable age without verifiable parental consent, we will take steps to delete that information promptly. If you believe we may have collected information from a child, please contact us at [INSERT EMAIL].
Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. If we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email or by a prominent notice on our Website.
Your continued use of our Website or services after changes are posted constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically.
Contact Information
If you have questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us:
- Business Name: Theta Solutions
- Location: Massachusetts, United States
- Email: [INSERT EMAIL]
- Website: [INSERT DOMAIN]
We will make every effort to respond to all legitimate inquiries within 5 business days.